[Detector]

Welcome to the board faith

While I don't know all the particulars involved I can see where a helicopter could be an advantage.

My brother was in a very bad wreck some years ago and they say without the helicopter he probably would not have lived. This was in Texas, and like Kansas has some areas of wide open space a long distance from the nearest emergency room. The ground ambulance was there and kept him stable until the helicopter arrived.

Wouldn't EagleMed require the same procedures/time to be called for an emergency? The helicopter would be able to land at the site to pick the patient up and deliver them directly to the ER. EagleMed would need to land at the closest airstrip to meet the ground unit then fly to the airport in dodge again to meet a ground unit to take the patient to the hospital.

We've all heard of "the golden hour" it just seems a helicopter would make better time than an airplane in more cases. Had EagleMed been able to offer a helicopter they would probably have used them.

I think the choice was all about critical time. With the new cardiac unit, getting a patient suffering a heart attack in rural areas of southwest Kansas to the ER as soon as possible should equal saved lives.

MitUSA. I understand the frustration people have at any medical service. I've set in the ER for hours myself will it seems I'm being ignored, but I do also understand how and why things happen the way they do and I can assure you in most cases it's not as it seems.

I've worked my fair of different places from restaurants to manufacturing and one thing I can say WITHOUT A DOUBT is that the hospital works harder than other place I've been to do the best job they can do. The problem I see is that no one wants to go to the hospital. You feel as if you're being forced to do business you have no control over. Because of this you also feel you're gonna get screwed because this place don't need to give a carp.

Well I can tell you this is a far from the truth as you could possibly be.

Customer satisfaction IS the number one priority period. Next time you visit the hospital take a look at those boards on the walls. They are not there to cover holes in the wall or look pretty. Those are the standards the hospital operates by and ALL employees are expected to live by while at work. Those boards are there to remind employees why they are there and what they WILL DO while there.

There is a department whose sole purpose is quality control. If a visitor complains about another visitor farting QM's job is to find the best possible way to keep it from ever happening again. Even the smallest complaint hs the hospital swarming with government inspectors probing every crevice for possible violations.

Heres an example.

Some unsupervised kid spills his grape juice and right behind him another visitor, in a real pissy mode for having to be there, sees the stain and complains about the hospital being filthy. A day later the hospital is swarming with state inspectors and QM files an occurrence report where this complaint is evaluated to see if anything could have been done to prevent it, if proper procedure are in place to take care of it and if any visitor was at risk because of it.

Another thing I hear a lot is people referring to the hospital in a generic term. I've heard people call the medical center the hospital and the surgi center the hospital. Just the other day some one was telling me about the bad experience they had at the "hospital." it took a bit before I found out they were talking about the surgi center.