I am not an administrator , no. I do however have authority in some areas of corp security. Enough that it would do some good? YOU BET I DO. (Actually any employee or patient has the avenues to get someones attention on violations)
Why would it not do any good? Perhaps you have carried these feelings for years? Perhaps a lot of things have changed or been corrected?. It is EVERY employee's JOB to report violations. It is one of the first things taught in orientation.
Each and every patient is made aware of a direct dial line to the administrators via the complaint line. If they feel the Nurses or the Floor Super are not listening to their concerns, they can take it right to the top.
I see what goes on behind the closed doors of the ER, Rad, Lab ect...Things people sitting out in the lobby do not see (wait time). I also see some nurses come and go like a revolving door because there is too much expected of them from their supervisors. Can't hack the standards set because you John Q expect above standard care. We do have some great nurses too and we want to keep them. I see areas constantly changing to provide better care, like the new Patient Care Unit and the Heart Center.
If you have an actual complaint, lay it on me. just PM me
I too have had many problems with billing from WPMC. Most of my problems are not at the Hospital level but from the insurance carriers. I have tracked my problem step by step through the departments, and everytime it has been a screw up from my insurance.
Today, a gentleman was talking about Garden City and their Hospital. They wouldn't trust anyone in GC, and have been driving to
DC for years because of their grudge. Doesn't mean that is the way things are run over there now. Also hear complaints about Wesley Med Cen, how they got their 11am lunch at 2:35 pm. Things are not always perfect.