[Monster]

Speaking as a BOA customer I can honestly say that I've never had so many problems with a bank in my lifetime.

Don't get me wrong, their checking account services have always been fine, but a couple of years ago I got one of their secured credit cards (which I think they contract out to a company called "Card Services"). Anyway, everything was fine until I got a 'real' credit card and decided I didn't want the secured card anymore. That was in July of last year, and I'm still trying to get the associated savings account for the secured card closed. I have made AT LEAST 10 phone calls and written 3 letters, and all they keep doing is leaving the account open and charging me $3 dollars a month for it! When I call them, they say I have to have a zero balance, then it takes 4-6 weeks to close it, so I pay the $3 and sit in hope. Of course, 4 weeks later, another $3 monthly fee, another phone call, another "it has to be zero balance, then it takes 4-6 weeks". Repeat ad infinitum. I've talked to the local branch, they say they can't help because it isn't actually Bank Of America, which annoys the crap out of me because I set it all up through the local branch!

The other thing that annoys me about BOA is that they seem to think my primary language is Spanish! I have made numerous phone calls and written numerous letters about this too, and yet my correspondance still comes in Spanish! They just don't listen. Guess I am just a number in a system, not important enough to actually be heard, just important enough to keep taking money from. "Just bend over a little bit further, Sir".

I used to bank with Centera, but had been thinking about switching to someone bigger simply because I travel a lot around the country working, and was getting fed up paying $2 each time to get money. The straw that broke the camels back with Centera was that for the THIRD time in the same week their cash machine here in town was broken, so it cost me $6 in charges that week to use another banks ATM. I went into Centera and told the manager I wanted perhaps not all of the $6, but at least $2 of it back, he refused saying there was nothing they could do, so much to his chagrin I closed my account immediately, savings account too!

Here endeth the lesson...