| I'm definatley calling the 800 # at least once a week!!! The experience I had a few days was ridiculous and at my job if we were to put ppl through crap like that ... we'd be fired on the spot .. no explanations!!
I've had alot of jobs in my life and I'm at the one now because I have managers that actually give a sh**.. .we pride ourselves on good customer service, complaints are normally handled on the spot and if not they are taken care of in a timely manner personally from the manager. The owner treats us well because he knows we do right by him. 3/4 of our regulars stay here because of the way they are treated... a few have told me they've gone else where because of a cheaper rate etc. but they always came back here because of the all around experience they have here ... customer service, cleanliness, caring people in general.. We have several meetings a year on customer service (all aspects of it) and they've all been a tremendous help in dealing w/ the wide variety of guests we have.
I can understand everyone has their bad days and throw around the occasional attitude, but realize when you're working, every customer that walks through the door is the reason you have a paycheck.. the better you treat them the better they'll treat you.
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"Change within yourself that which you would like to see changed in the world." Mahatma Ghandi
"You are not a beautiful and unique snowflake. You are
the same decaying organic matter as
everything else."
You are the all-singing, all-dancing crap of
the world." "We are defined by the choices we make."
~Tyler~ (fight club)
Eleanor Roosevelt - “It seems difficult to make humanity rise to certain heights except in crises.” |