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Originally Posted by Detector  I disagree. My biggest complaint, although not as bad lately, is a lack of communication, and especially a lack of wanting to help customers. Hard working? That should also cover customer care as well right? Hasn't that been the major complaint?
I have several friends that have worked there for a long time and their view of the problem IS current employees who were hired on their ability to speak Spanish and not on their people skills.
Ultimately the blame does fall in the lap of the managers for hiring based on the wrong skill set.
I do agree to some extent but I think its not just a "Caucasian" problem but an American problem. Its not just the Caucasians that feel they're worth more. Supply and demand works with employees as well. Why would they pay someone $7 an hour when they can find people willing to work for $6?
I've never understood this need to start out making the same as people that have worked a job for years. I know Wal*Mart pays well those who prove themselves worth the money. Heck, one of my friends makes $18 an hour and thats not bad for the type of work. She started out at piddly wages just like everyone else. She was willing to prove her worth and Wal*Mart seems willing to pay it. |
You are probably right about the language barrier with us but with 70% of their customers there isn't a language barrier. When a business has 70% Hispanic customers spending $$ you have to be able to help them also. There should be a balance. The Hispanic people working there to speak Spanish should also be able to speak English though, hence the word BI Lingual.
Personally I don't think there are very many people at Walmart with many people skills. If there are then they keep them hidden in the back room. I haven't seen any employees at Walmart worth $18.00 an hour. LOL