Quote:
Originally Posted by BroncoFan  Mikey,
You bring up an excellent point. I have been in Dodge for nearly 10yrs and all the wait staff is the same. They just keep jumping from one establishment to another. What really needs to happen is to NOT hire the bad wait staff. When another establisment calls to get references, tell the truth. These poor waitresses need to be out of the business. If they need a job, they can work at a convenience store. I have wanted to start a resturant in this town, but what keeps holding me back is who to have serve at it. I hope the next generation has some kids with good work ethics and costumer service. But, I won't hold my breath. |
I think a lot of the problem is current work ethic with people and alot of the employees in the restaurant business are transient. In most cases it's just a "job" and not a career so there is not much loyalty.
I would disagree that "all the wait staff is the same". THere are some fantastic servers out there but unfortunately they are the exception not the rule.
I know I'm idealistic but although there are people with poor work ethics and whatever it lies on the managers shoulder. HE or she does the HIRING of these people. Second and most important is setting and enforcing standards and being consistant. If the servers are not taught to make their customers priority over EVERYTHING (cell phone calls, personal drama etc) then you have lost right off the bat. I have been here 3 years and have been to applebees MANY times and more often than not the service or food has been not what was expected. Consistency is an important thing in the restaurant business. We may go there and have a great meal with great service one night and get something the opposite the next.
I worked at a restaurant once where the manager was pretty much a Nazi but the employees respected him and we made great tips because of our training and how busy the place was because the service and food was consistently great. One of our managers was on the floor always going around checking with the customers to see if all was going well.