whats up with Applebees??

[DodgeMikey]

I do take 100% responsibility and accountability for the business that I run. Is it perfect all the time? No. It was pretty much run into the ground when I agreed to come out here and get it back up where it needs to be. Everyday I go to work, sometimes 6 or 7 days...am there for 12 to 16 hours a day, trying every day to do the best that I can do. I have flipped my staff, including my assistant managers. It's a struggle, will it be fixed over night, heck no...but it will get there!

[Army_of_One]

Originally Posted by DodgeMikey

I do take 100% responsibility and accountability for the business that I run. Is it perfect all the time? No. It was pretty much run into the ground when I agreed to come out here and get it back up where it needs to be. Everyday I go to work, sometimes 6 or 7 days...am there for 12 to 16 hours a day, trying every day to do the best that I can do. I have flipped my staff, including my assistant managers. It's a struggle, will it be fixed over night, heck no...but it will get there!

Well good luck...

You do have some staff there that is great....those are the keepers.

[Jolly Rancher]

Originally Posted by DodgeMikey

I do take 100% responsibility and accountability for the business that I run. Is it perfect all the time? No. It was pretty much run into the ground when I agreed to come out here and get it back up where it needs to be. Everyday I go to work, sometimes 6 or 7 days...am there for 12 to 16 hours a day, trying every day to do the best that I can do. I have flipped my staff, including my assistant managers. It's a struggle, will it be fixed over night, heck no...but it will get there!

What is the business? If the word gets out that you are trying to make it better, maybe we can help.

[Army_of_One]

Originally Posted by Jolly Rancher

What is the business? If the word gets out that you are trying to make it better, maybe we can help.

Let me help you with that one....It's Applebees. He's the man.

[Highwayman]

Originally Posted by Army_of_One

Let me help you with that one....It's Applebees. He's the man.

I give the man credit for posting. If he didn’t care about his business he wouldn’t bother to be here.

[Made in the USA]

Good Luck, Mikey!

[Zeb]

<<<<<Not come on to a message board and moan and complain.>>>

That is however one of the reasons a board like this exsists.

<<<<<If you don't like it, then stop giving that business your $.>>>

humm

[BroncoFan]

Originally Posted by DodgeMikey

Okay...I've been in town for a little over a year and I've never seen a town have so much trouble with staffing. I manage a business here in town and have talked to several other managers who also have issues. You got folks coming in to apply and saying "I really need a job." then stop showing up for work. The employees in the restaurants here just move around all the time. I see lots of my ex employees at other businesses.

You seem so quick to put the entire blame on the managers and out of the staff's hands. Do you want a manager to be with each staff member the entire time? I've never worked with employees who could give a damn about what they are supposed to do. Now, I'm not saying there are some great employees out there...cause there are. Wish I could clone some of them.

You want more choices in town...but where the heck do you think the staff is going to come from?? There aren't enough employees to staff the restaurants we have in town now.

I was trying to avoid voicing my opinion on here, cause I have a new motto this year.... Shut Up on Move On. If you don't like it, then stop giving that business your $.

If you have a problem with a business here in town..then call and talk to that General Manager of that business. Not come on to a message board and moan and complain.

Mikey,
You bring up an excellent point. I have been in Dodge for nearly 10yrs and all the wait staff is the same. They just keep jumping from one establishment to another. What really needs to happen is to NOT hire the bad wait staff. When another establisment calls to get references, tell the truth. These poor waitresses need to be out of the business. If they need a job, they can work at a convenience store. I have wanted to start a resturant in this town, but what keeps holding me back is who to have serve at it. I hope the next generation has some kids with good work ethics and costumer service. But, I won't hold my breath.

[Army_of_One]

Originally Posted by BroncoFan

When another establisment calls to get references, tell the truth.

The thing is you can't. By law when you call for reference I think you can just ask if they worked there and a couple other general questions. I don't think they can ask if you have been fired or why. I'm not sure but this is what someone told me you can ask..
Dates of employment, job duties. You can't ask if they got fired but you can ask if they rehireable you can't ask why. You can ask their strengths and area's of opportunities.

[Army_of_One]

Originally Posted by BroncoFan

Mikey,
You bring up an excellent point. I have been in Dodge for nearly 10yrs and all the wait staff is the same. They just keep jumping from one establishment to another. What really needs to happen is to NOT hire the bad wait staff. When another establisment calls to get references, tell the truth. These poor waitresses need to be out of the business. If they need a job, they can work at a convenience store. I have wanted to start a resturant in this town, but what keeps holding me back is who to have serve at it. I hope the next generation has some kids with good work ethics and costumer service. But, I won't hold my breath.

I think a lot of the problem is current work ethic with people and alot of the employees in the restaurant business are transient. In most cases it's just a "job" and not a career so there is not much loyalty.

I would disagree that "all the wait staff is the same". THere are some fantastic servers out there but unfortunately they are the exception not the rule.

I know I'm idealistic but although there are people with poor work ethics and whatever it lies on the managers shoulder. HE or she does the HIRING of these people. Second and most important is setting and enforcing standards and being consistant. If the servers are not taught to make their customers priority over EVERYTHING (cell phone calls, personal drama etc) then you have lost right off the bat. I have been here 3 years and have been to applebees MANY times and more often than not the service or food has been not what was expected. Consistency is an important thing in the restaurant business. We may go there and have a great meal with great service one night and get something the opposite the next.

I worked at a restaurant once where the manager was pretty much a Nazi but the employees respected him and we made great tips because of our training and how busy the place was because the service and food was consistently great. One of our managers was on the floor always going around checking with the customers to see if all was going well.