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Originally Posted by Army_of_One I've never had problems with my Altell service and I travel a lot. I travel from KC to OKC to Amarillo, Tx. Part of your problem may be your phone. If you have one of the $19.99 phones...well you get what you pay for. If you spend a little money on the phone it will do well. When was the last time your phone's software was updated? Altell adds towers all the time and if you don't update your phone you cannot use these towers. Dial *228 on your phone and let it update. Go to the store and have them check the current software on your phone also. I am curious as to what model you have? Try the V710. It rocks!!! |
That is part of the rub. I bought their top of the line at the time (this was some time ago...bitterness lingers lol) at around $250 or $300. When that phone stopped working after a few weeks, they gave me an el cheapo loaner with few features, to use while my phone could be away up to 6 weeks for repair. I squawked that their loaner should be a similar model but they said my contract didn't require them to do that.
The customer service sucked! I eventually threatened to sue to get out of my contract.